Technical Assistance Desk
Product Support
We can help you identify the correct files, access your order, and troubleshoot installation or product-specific errors covered by your purchase.
🔍 Before Contacting Support
To resolve technical issues as quickly as possible, please complete these preliminary checks:
- Check Platform Compatibility: Recheck the product listing to confirm MT4 vs MT5 compatibility, supported terminal builds, required indicator dependencies, and license limits.
- Verify Included Files: Confirm you received every file listed on the product page and followed the included step-by-step installation instructions.
- Document Error Details: Record the exact error text and where it appears (e.g., MT4/MT5 Experts/Journal tab). Prepare a screenshot with personal account numbers hidden.
🔒 Privacy Notice: Always obscure or hide account passwords, server logins, and account balance details in any screenshots attached to your ticket.
📨 Send a Useful Support Request
Email us directly at [email protected] or submit a ticket through our Contact Page.
For Installation & System Errors:
Include your Order Number, Product Name & Version, MT4/MT5 build version, Operating System (Windows/Mac/VPS), steps already tried, and exact error text.
For Trading Behavior Issues:
Include the relevant .set file settings, symbol, timeframe, and log excerpt from the Experts/Journal tab (with private details removed).
🛠️ Support Coverage & Response Windows
Setup Guidance
Help with file placement, MT4/MT5 directory setup, and initial configuration.
File Replacement
Re-issuing corrupted or missing download files associated with verified orders.
Version Updates
Access to bug fixes and version updates released during your active coverage term.
Developer Escalation
Escalating verified, reproducible code defects to technical developers for fixes.
Business Hours & Response Target: Monday – Friday, 8:00 AM – 5:00 PM (UTC). Typical response window is within 12 to 24 hours.
⚠️ Technical Support Limitations
Support cannot promise a profitable trading outcome or reverse market losses. Trading software operates strictly according to market conditions and user settings. For missing downloads, please read Delivery & Downloads. For purchase disputes, see our Refund Policy.Need Direct Help Now?
Reach out through our contact page or review payment & delivery terms.