Frequently Asked Questions
Find quick answers to common questions regarding our Expert Advisors, trading indicators, platform compatibility, installation guidance, and store policies.
🤖 EAs, Indicators & Platforms
What is the difference between an Expert Advisor and an indicator?
An EA can run programmed trading or management rules in MetaTrader. An indicator analyzes or displays market data and may provide alerts; check each listing to see whether it places trades.
Can I use an MT4 file in MT5?
Generally, no. Choose the product version built for your platform and confirm the exact files on its product page.
Does an EA work while my computer is off?
An EA running on your local desktop stops running when the terminal or computer is unavailable. A configured VPS can keep the desktop platform running remotely. Check the product's own requirements.
Can I run these tools in the MetaTrader mobile app?
MetaTrader mobile can be useful for monitoring, but desktop EAs do not run inside the mobile app. Use a supported desktop terminal or VPS for automation.
⚙️ Settings, Requirements & Risk
Are set files included?
Only when the individual product listing says they are included. Check the exact file list before purchasing.
Are DLLs or account activation required?
Requirements vary by product. Read its compatibility and licensing section, or ask us before buying if these details are missing.
Are profits guaranteed?
No. Trading has risk, and backtests or past live results cannot guarantee future returns. Review the strategy and risk settings and start with demo testing.
📦 Orders, Downloads & Support
Where are my downloads?
Follow the instructions on Delivery & Downloads. If the order is complete and files are missing, send support your order number.
Can I get a refund?
Read the Refund Policy for the store's actual eligibility rules and request process. Applicable statutory rights still apply.
How do I get installation help?
Visit Product Support and include the product version, MT4/MT5 build, error text, and order number.
⚠️ General Trading Risk Reminder
Foreign exchange and CFD trading carries a high level of risk and may not be suitable for all investors. Past performance of EAs or indicators is not indicative of future results. Always test automated tools on a practice demo account prior to live deployment.Still Have Questions?
Our technical support desk is here to help you with setup and inquiries.