Privacy Policy
This policy explains how ForexEaTools.com handles personal information when you browse our platform, contact our team, create an account, or purchase MetaTrader 4 (MT4) or MetaTrader 5 (MT5) trading tools.
📊 Information We Collect
Depending on your interactions with ForexEAtools, we may collect and process the following categories of personal data:
- Personal Identifiers: Name, email address, billing country, and account profile details.
- Order & Account History: Purchased tools, license keys issued, transaction history, and download logs.
- Technical & Usage Data: IP address, device/browser specifications, cookie identifiers, and download access records.
- Support Communications: Help messages, support emails, screenshots, and error logs submitted to our support desk.
🎯 Why We Use Your Information
We process personal information under specific legal bases for the following business purposes:
- Order Fulfillment & Delivery: To process payments, deliver digital software downloads, and issue license access (Contractual Necessity).
- Product Support & Inquiries: To respond to technical assistance tickets, installation issues, and general questions (Legitimate Interest).
- Fraud Prevention & Security: To monitor system access, prevent download abuse, and verify transaction validity (Legitimate Interest & Legal Compliance).
- Accounting & Tax Obligations: To maintain order history records required for financial reporting and tax compliance (Legal Obligation).
- Marketing Communications: To send updates or offers only if you explicitly opt in (Consent).
🤝 Data Sharing & Retention
- Third-Party Service Providers: We share data strictly on a need-to-know basis with trusted web hosting, e-commerce infrastructure, payment processors, transactional email services, and site analytics providers.
- No Selling of Data: We do not sell, rent, or trade your personal information or email address to third parties or advertising networks.
- Data Retention Criteria: Account and order data are retained for as long as your account remains active to provide ongoing download access, honor licensing, or fulfill accounting retention requirements.
- International Transfers: Data transferred internationally is protected using industry-standard SSL/TLS encryption and GDPR-compliant processing safeguards.
🍪 Cookies & Choices
- Essential & Functional Cookies: Necessary to maintain shopping carts, secure login sessions, and basic site functionality.
- Analytics Tools: Measure aggregate traffic and website interaction patterns to help us improve site user experience.
- Managing Your Preferences: You can control cookie preferences or disable non-essential cookies directly through your browser settings.
- Marketing Unsubscribe: Every promotional email includes a quick "Unsubscribe" link allowing you to opt out at any time.
🛡️ Your Privacy Rights & Choices
Depending on where you reside (e.g., UK, EU, or statutory consumer jurisdictions), you may have the following data rights regarding your personal information:
- Access & Export: Request a copy of the personal data we hold about you.
- Correction & Rectification: Ask us to update or correct inaccurate or incomplete data.
- Erasure ("Right to be Forgotten"): Request deletion of your personal data where retention is no longer legally required.
- Restriction & Objection: Request that we restrict or stop processing your data under certain circumstances.
To submit a privacy request or exercise your rights, email our privacy desk at [email protected]. We may verify your identity before processing requests and respond within statutory timeframes (typically within 30 days).
Have Privacy Questions?
Contact our privacy team directly or review our full terms of service.